At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

The Risk Analyst is responsible for ensuring the operational resilience and business continuity of Smart by developing and maintaining comprehensive policies, procedures, and plans aligned with ISO 22301. This includes conducting business impact assessments, identifying potential risks, and implementing recovery strategies for various types of business interruptions. The role also involves incident response management, including emergency notifications, simulation testing, and reporting.

Business continuity

• Develop and maintain a business continuity policy and recovery plan and procedure in accordance with IS0 22301. Ensure disaster recovery procedures/plans are incorporated into the business continuity plan

• Conduct business impact assessments for/with various departments and functions, analysing potential business impact of unpredictable business interruptions such as cyber attacks, security breach, privacy incidents

• Identify and implement recovery operations and methods to allow Smart to function at limited or partial capacity in the event that part or all of the environment is damaged or destroyed

Incident response

• Act as point of contact for Emergency notifications, and managing the notification process including planning simulation testing, managing notification system

• Support Simulation planning, workshops and reporting

Client management

• Provide information and update to Smart’s partners and clients to enable a clear understanding of Smarts risk and audit activities

• Provide ongoing due diligence to Smart’s partners and clients

• Maintain the Trust Center to ensure information is accurate and up to date

Reporting

• Produce management reports on business continuity to aid decision making

• Provide assurance to audit (internal and external) and clients that business continuity aspects of the business are being managed in line with ISO 22301

• Provide general risk reports tailored to any audience (senior management, committees, board)

Risk management

• Support the risk identification and assessment process, ensuring management have a clear and continuous view of the risk exposure of the organisation

• Lead on any ad hoc risk research projects as directed to deepen the understanding of risk across Smart

• Promote a positive risk culture in Smart which reflects the uniqueness of Smart as an organisation and builds upon the eight Smart principles

• Work collaboratively with the Smart Risk team, Audit, and compliance and build strong stakeholder relationships

Supporting activities

• Support insurance renewal to ensure contractual, legal and regulatory requirements are met

• Support Smart training programme including review of training materials, liaise with training providers and internal colleagues, tracking and reporting completion rate

• Support policy management ensuring policies remain relevant, up to date and consistent across Smart

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• 3+ years of work experience in the practice of operational resilience and risk

• Knowledge and experience of industry frameworks such as ISO 27001 and ISO 22301 desirable

• Excellent time management, planning, process design and reporting skills

• Strong verbal and written communication skills with the ability to clearly present information

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.

BENEFITS

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.

• £500 annual training budget to spend on your professional development

• Extensive private healthcare, including dental, eyecare and EAP

• Enhanced sick leave (three months’ pay per year)

• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)

• Death in service insurance cover

• Fully-paid five-week sabbatical after five years of employment

• In office wellbeing, such as manicures, massages and barbers. 

• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.